Zoom App Support
Support email
kotoba_product@kotoba.tech
Support hours
Monday–Friday, 10:00–18:00 Japan Standard Time, excluding Japanese public holidays.
Not currently available
Support request form, knowledge base, community forum, phone support, and live chat are not currently available.
First response SLA
We aim to respond to support requests within one business day. Response times may vary based on issue severity, support hours, and request volume.
We can help with
Installing or configuring the Zoom integration
Starting a Kotoba meeting bot for a Zoom meeting
Troubleshooting a bot that does not join a Zoom meeting
Troubleshooting live subtitles or translation quality
Accessing or sharing the live viewer link
Removing the app or stopping a meeting bot
Account, billing, privacy, or data deletion requests
Security concerns or suspected incidents
When contacting support, please include
Your name and organization; your Kotoba workspace name or ID; the email address used for your Kotoba account; the approximate date, time, and timezone of the issue; the Zoom meeting URL or meeting ID, if appropriate; the meeting bot viewer link, if available; and any screenshots or error messages.
Please do not send passwords, full payment card numbers, private keys, or other secrets through support channels.
